Jenny’s Plumbing & Heating

Jenny's Plumbing shows highly inconsistent performance across reviews spanning 2015–2023. Professionalism is severely compromised by documented failures: missed appointments without timely notification, unreturned calls, and poor customer communication from staff. However, positive reviews highlight responsive ownership, punctual technicians (Shane), and quality workmanship on emergency repairs.... Read more

Jenny's Plumbing shows highly inconsistent performance across reviews spanning 2015–2023. Professionalism is severely compromised by documented failures: missed appointments without timely notification, unreturned calls, and poor customer communication from staff. However, positive reviews highlight responsive ownership, punctual technicians (Shane), and quality workmanship on emergency repairs. Pricing concerns emerge from one detailed complaint about excessive travel charges ($300 for 17-minute commute), though other reviews praise affordability. Project completion appears solid when work is undertaken, but initial contact and scheduling reliability are major weaknesses. The company demonstrates technical competence but inconsistent service delivery. Read less