Robinson Plumbing & Heat

Robinson Plumbing receives strong praise across professionalism, workmanship, and job completion from four of five reviewers, with multiple customers highlighting JD's responsiveness, thoroughness, and attention to detail. However, the single 1-star review raises a serious and specific concern about billing practices — a customer was verbally quoted $120 but ultimately billed $600 (4 hours at $1... Read more

Robinson Plumbing receives strong praise across professionalism, workmanship, and job completion from four of five reviewers, with multiple customers highlighting JD's responsiveness, thoroughness, and attention to detail. However, the single 1-star review raises a serious and specific concern about billing practices — a customer was verbally quoted $120 but ultimately billed $600 (4 hours at $150/hr), including time the plumber allegedly spent on a personal phone call. This materially drags down the pricing dimension and introduces a credibility concern around transparency. The four positive reviews are all dated between 2013 and 2015, making them 9–11 years old, while the negative review is from 2020 — meaning the most recent data point is the most damaging one. Given the age of the positive reviews and the billing dispute in the only recent review, confidence in the overall score is limited. Read less