Our Drain and Sewer Company

The majority of reviewers praise Miguel, Mark, and the broader team for punctuality, courtesy, and professional conduct, with multiple mentions of technicians arriving on time, communicating clearly, and going above and beyond. However, two separate negative reviews describe the office staff hanging up on customers mid-complaint, which is a serious and repeated professionalism failure that meaning... Read more

The majority of reviewers praise Miguel, Mark, and the broader team for punctuality, courtesy, and professional conduct, with multiple mentions of technicians arriving on time, communicating clearly, and going above and beyond. However, two separate negative reviews describe the office staff hanging up on customers mid-complaint, which is a serious and repeated professionalism failure that meaningfully drags down that dimension. Pricing is generally viewed as fair and reasonable, with one reviewer noting they came in under estimate and another receiving a goodwill discount, but one review documents an unexplained $250 charge added after the fact with no prior communication, which is a significant transparency concern. Project completion scores are solid overall — most jobs were completed successfully, often when other companies had failed — but two negative reviews describe work that either worsened the problem or was not guaranteed, and the company refused to return without additional payment. Experience scores are supported by consistent praise for technical skill and problem-solving, though one reviewer explicitly questioned whether the owner is a licensed plumber, which introduces a credibility concern around qualifications. Read less