Overview of Company Customer Sentiment Analysis in May
MME Home Services presents a deeply mixed and concerning picture across all four dimensions. The two positive reviews (both from 2020-2021) praise Morris for responsiveness, helpful advice, and fair pricing on furnace-related work, but these are significantly outweighed by two detailed 1-star reviews describing serious failures. The negative reviews document botched installations, an inability to ... Read more
MME Home Services presents a deeply mixed and concerning picture across all four dimensions. The two positive reviews (both from 2020-2021) praise Morris for responsiveness, helpful advice, and fair pricing on furnace-related work, but these are significantly outweighed by two detailed 1-star reviews describing serious failures. The negative reviews document botched installations, an inability to complete repairs, property damage, refusal to stand behind work, and a contractor who acknowledged being near bankruptcy and unable to return to fix problems. Project completion is the most alarming dimension, with two reviews explicitly describing abandoned or failed work and one involving legal action and a BBB complaint. Pricing confidence is also undermined by a $814 charge for unresolved work and allegations of payment sought for inferior workmanship. Read less