Drain Solvers the pros

Drain Solvers exhibits a deeply polarized customer base with stark contrasts between recent positive reviews (2020-2025) and numerous historical complaints (2010-2019). While recent clients praise responsiveness, technical knowledge, and fair pricing, older reviews consistently cite aggressive upselling, overcharging by 2-4x market rates, poor follow-up, and hostile owner behavior. Professionalism... Read more

Drain Solvers exhibits a deeply polarized customer base with stark contrasts between recent positive reviews (2020-2025) and numerous historical complaints (2010-2019). While recent clients praise responsiveness, technical knowledge, and fair pricing, older reviews consistently cite aggressive upselling, overcharging by 2-4x market rates, poor follow-up, and hostile owner behavior. Professionalism scores are dragged down by documented instances of yelling, hanging up on customers, and intimidation tactics. Pricing remains the weakest dimension, with systematic complaints about hidden fees, bait-and-switch advertising, and charges 3x higher than competitors for identical work. Project completion shows moderate strength in recent years but historical failures include incomplete work, property damage (sinkholes, ceiling floods), and warranty non-compliance. The company's rebranding around 2019 (mentioned in one review) may explain the shift, but the pattern of complaints spanning a decade raises serious concerns about systemic business practices. Read less