Drain Away

Drain Away demonstrates strong technical competence and responsiveness, with most recent reviews (2023-2025) praising same-day service, skilled diagnostics, and fair pricing. However, the company's professionalism score is significantly dragged down by a consistent pattern of owner/dispatch rudeness documented across multiple reviews spanning 2011-2021, including reports of hanging up on customers... Read more

Drain Away demonstrates strong technical competence and responsiveness, with most recent reviews (2023-2025) praising same-day service, skilled diagnostics, and fair pricing. However, the company's professionalism score is significantly dragged down by a consistent pattern of owner/dispatch rudeness documented across multiple reviews spanning 2011-2021, including reports of hanging up on customers, dismissive phone behavior, and poor communication. While technicians (Brian, James, Rex, James) consistently receive praise for work quality and courtesy, the owner's customer service failures and documented refusal to address complaints (BBB non-response, refused refund) create a reliability concern. Recent reviews suggest improved operations, but historical patterns of no-shows and communication breakdowns remain relevant. Read less