Priority Plumbing and Heating - Littleton

Priority Plumbing and Heating has a deeply mixed record across all four dimensions. Professionalism scores moderately — many individual technicians (Levi, Zhayn, Isaac, Kaleb, Josh, Paul, Zane) are praised for courtesy, communication, and attitude, but the company is repeatedly criticized for poor management responsiveness, broken callbacks, and in one case a technician displaying outright attit... Read more

Priority Plumbing and Heating has a deeply mixed record across all four dimensions. Professionalism scores moderately — many individual technicians (Levi, Zhayn, Isaac, Kaleb, Josh, Paul, Zane) are praised for courtesy, communication, and attitude, but the company is repeatedly criticized for poor management responsiveness, broken callbacks, and in one case a technician displaying outright attitude toward a customer. Pricing is the weakest dimension: multiple reviews across several years describe bait-and-switch advertising ($49/$99/$139 advertised vs. much higher actual charges), opaque quoting practices, and at least one instance of billing for footage not used — with only a handful of reviews explicitly praising value. Project completion is significantly dragged down by several serious negative reviews describing abandoned or incomplete work, jobs requiring multiple return visits, a mainline replacement left with sewage leaking for six months, and a furnace/AC installation that required repeated callbacks over years — though many simpler jobs are reported as completed cleanly and on time. Experience scores moderately positive overall, with many reviewers praising individual technicians' technical knowledge and problem-solving, but offset by credible accounts of incorrect diagnostics, undersized piping, improper installations, and a case where a technician failed to identify a gas leak after replacing a unit. Read less