Knight Plumbing

Knight Plumbing demonstrates strong technical competence and professionalism in execution, with consistently positive feedback on punctuality, communication, and workmanship quality. However, the company is significantly hampered by widespread pricing concerns that appear across multiple review periods and customer segments. While many customers praise the quality of work and responsiveness, a sub... Read more

Knight Plumbing demonstrates strong technical competence and professionalism in execution, with consistently positive feedback on punctuality, communication, and workmanship quality. However, the company is significantly hampered by widespread pricing concerns that appear across multiple review periods and customer segments. While many customers praise the quality of work and responsiveness, a substantial minority report feeling overcharged, with complaints about high service fees ($85-$100 diagnostic charges), inflated labor rates, and lack of transparent upfront pricing. Project completion is generally reliable, though a few instances of incomplete work or follow-up issues are noted. The pricing dimension substantially depresses the overall score despite strong performance in other areas. Read less