Overview of Company Customer Sentiment Analysis in May
All three reviews are severely negative with ratings of 1.0 stars, describing serious failures across multiple dimensions. Professionalism issues include unresponsiveness, threats, poor communication, and lack of follow-up from management. Pricing problems involve significant overbilling ($1,090 quoted vs. $1,949 charged), unauthorized labor charges, and refusal to split costs fairly. Project comp... Read more
All three reviews are severely negative with ratings of 1.0 stars, describing serious failures across multiple dimensions. Professionalism issues include unresponsiveness, threats, poor communication, and lack of follow-up from management. Pricing problems involve significant overbilling ($1,090 quoted vs. $1,949 charged), unauthorized labor charges, and refusal to split costs fairly. Project completion failures include incomplete repairs, work that failed within 12 hours, and unresolved issues requiring multiple callbacks. Experience concerns involve improper installation techniques, incorrect refrigerant charging, and inadequate problem-solving. The company's failure to honor warranty terms and address installation defects compounds these failures. Due to insufficient review volume (only 3 reviews) and their uniformly catastrophic nature, a reliable WW Score cannot be calculated. Read less