Hot Water Now

Hot Water Now exhibits a deeply polarized performance profile with stark contrasts between older positive reviews (2014-2016) and recent negative experiences (2020-2024). While the company demonstrates genuine technical expertise in tankless water heater systems—particularly Rinnai units—this strength is severely undermined by aggressive pricing practices, poor follow-through on commitments, a... Read more

Hot Water Now exhibits a deeply polarized performance profile with stark contrasts between older positive reviews (2014-2016) and recent negative experiences (2020-2024). While the company demonstrates genuine technical expertise in tankless water heater systems—particularly Rinnai units—this strength is severely undermined by aggressive pricing practices, poor follow-through on commitments, and inconsistent professionalism. Recent reviews consistently report overcharging, failure to return calls, incomplete invoicing, and upselling of unnecessary replacements. The company's pricing appears to have escalated significantly, with multiple customers reporting $6,000+ charges for installations that competitors quote at $3,500-$4,500. Professionalism scores are dragged down by unresponsive management, subpar customer service, and lack of accountability despite owner Keith's involvement in some cases. Read less