Overview of Company Customer Sentiment Analysis in May
This contractor's reviews are overwhelmingly negative, with pricing being the single most consistent and severe complaint across nearly every review — customers repeatedly describe quotes as outrageous, inflated by 200–300% above competitors, and in some cases outright fraudulent (e.g., a $950 quote for a $60 part fixed by a $0.20 gasket). Professionalism is mixed: a small number of reviews no... Read more
This contractor's reviews are overwhelmingly negative, with pricing being the single most consistent and severe complaint across nearly every review — customers repeatedly describe quotes as outrageous, inflated by 200–300% above competitors, and in some cases outright fraudulent (e.g., a $950 quote for a $60 part fixed by a $0.20 gasket). Professionalism is mixed: a small number of reviews note courteous and punctual technicians, but others describe dismissive, dishonest, and unhelpful behavior including misdiagnosis, failure to return calls, and leaving work incomplete (thermostat removed and never replaced). Project completion is poor overall — multiple jobs were either misdiagnosed, not completed, or resulted in the customer seeking another contractor to finish the work correctly. Technical experience appears weak, with multiple instances of incorrect diagnoses and recommendations to replace equipment that did not need replacing, though a few reviews note that the specific task assigned was completed adequately. Read less