Phillips Plumbing & Mechanical

Phillips Plumbing & Mechanical has a strong base of loyal, satisfied customers who consistently praise technician friendliness, responsiveness in emergencies, and technical competence — particularly from named technicians like Bernie, Serge, and Scott. However, pricing is the single most damaging dimension in this dataset: a substantial and recurring pattern of complaints about hidden fees, bait... Read more

Phillips Plumbing & Mechanical has a strong base of loyal, satisfied customers who consistently praise technician friendliness, responsiveness in emergencies, and technical competence — particularly from named technicians like Bernie, Serge, and Scott. However, pricing is the single most damaging dimension in this dataset: a substantial and recurring pattern of complaints about hidden fees, bait-and-switch dispatch charges, and prices perceived as far above market rate significantly drags down the overall score. Project completion is generally solid, but is undermined by multiple credible reports of no-shows, missed appointments without notice, failure to follow up with estimates, and at least one case of an installation error that required a return visit at additional cost to the customer. Professionalism scores moderately well due to the volume of positive interactions, but is offset by several serious complaints about rude office staff, unresponsive management, and technicians who behaved unprofessionally when challenged. The experience dimension is the strongest performer, with many reviewers noting skilled, knowledgeable technicians who solved complex problems effectively. Read less