Overview of Company Customer Sentiment Analysis in May
This contractor demonstrates severe deficiencies across all dimensions. Project completion is critically weak, with multiple instances of incomplete work, failed repairs requiring callbacks, and incorrect installations (wrong motor HP, furnace leaks). Professionalism is severely compromised by late arrivals, poor communication (4-day callback delays), hostile behavior, threats of liens, and contin... Read more
This contractor demonstrates severe deficiencies across all dimensions. Project completion is critically weak, with multiple instances of incomplete work, failed repairs requiring callbacks, and incorrect installations (wrong motor HP, furnace leaks). Professionalism is severely compromised by late arrivals, poor communication (4-day callback delays), hostile behavior, threats of liens, and continued harassment over paid invoices. Pricing shows significant overcharges (quoted $200, charged $350 for incomplete work) with lack of transparency. Technical competence is questionable, with poor workmanship explicitly noted by competing contractors and repeated failures to diagnose or fix problems correctly. The single 5-star review from 2018 is heavily outweighed by four recent 1-star reviews documenting serious operational and behavioral failures. Read less