Haining Home Services

Haining Home Services shows a mixed performance profile with significant polarization in customer experiences. Professionalism scores moderately well (72.5) with many customers praising punctuality, friendly technicians, and responsiveness, though several complaints cite missed appointments, poor communication, and unprofessional behavior. Project completion is similarly moderate (71.0), with nume... Read more

Haining Home Services shows a mixed performance profile with significant polarization in customer experiences. Professionalism scores moderately well (72.5) with many customers praising punctuality, friendly technicians, and responsiveness, though several complaints cite missed appointments, poor communication, and unprofessional behavior. Project completion is similarly moderate (71.0), with numerous successful jobs but notable failures including incomplete installations, unresolved warranty issues, and abandoned work. Pricing is the weakest dimension (58.0), with consistent complaints about overcharging, hidden fees, inflated parts costs, and lack of transparency—a critical vulnerability. Experience/skill is the strongest area (78.5), with many customers citing knowledgeable technicians and quality workmanship, though some reviews report repeated failed repairs and misdiagnosis. The company's performance appears to have declined significantly under newer ownership, with older reviews (pre-2018) generally more positive. Read less