Falcon Plumbing & Heating

Falcon Plumbing & Heating demonstrates strong overall performance with a WW Score of 82.3. The company excels in professionalism (87.5), with consistent praise for punctuality, responsiveness, courteous staff, and clean work areas across 89 reviews. Pricing is competitive and fair (84.0 across 52 mentions), with customers frequently noting Bill Falco's honest approach and willingness to recommend ... Read more

Falcon Plumbing & Heating demonstrates strong overall performance with a WW Score of 82.3. The company excels in professionalism (87.5), with consistent praise for punctuality, responsiveness, courteous staff, and clean work areas across 89 reviews. Pricing is competitive and fair (84.0 across 52 mentions), with customers frequently noting Bill Falco's honest approach and willingness to recommend cost-effective solutions. Experience and technical knowledge are solid (85.0 across 68 mentions), with particular strength in complex heating system conversions and steam boiler work. However, project completion scores are notably lower (78.5 across 76 mentions), driven by several documented instances of missed appointments, delayed callbacks, and follow-up issues that required additional visits. These completion gaps prevent a higher overall score despite otherwise excellent service quality. Read less