Airstream Plumbing & Heating

Airstream receives sharply mixed feedback across all four dimensions, making it difficult to recommend with confidence. Professionalism is inconsistent: some technicians like Cory and Mark are praised as courteous and personable, while the owner was described as condescending and dismissive in at least one review, and a technician made an offensive comment about a customer's weight. Pricing is a s... Read more

Airstream receives sharply mixed feedback across all four dimensions, making it difficult to recommend with confidence. Professionalism is inconsistent: some technicians like Cory and Mark are praised as courteous and personable, while the owner was described as condescending and dismissive in at least one review, and a technician made an offensive comment about a customer's weight. Pricing is a significant concern — multiple reviewers explicitly describe charges as excessive, with one paying nearly $700 for unresolved heat repair and another quoted over $1,100 for a job a competitor completed for $480. Project completion is the most damaging dimension: one job ran nearly three months over schedule, warranty callbacks resulted in upselling rather than free repairs, and at least two jobs were left incomplete or required a second company to finish correctly. Experience scores modestly above the midpoint only because a few reviewers noted quick, competent fixes, but these are outweighed by documented failures including a missed drain support causing structural damage. Read less