A Plus Plumbing and Heating

This contractor's review set is sharply divided between a small cluster of positive reviews and several highly detailed, serious negative accounts. Professionalism scores very low due to documented incidents of a technician verbally abusing a customer's daughter with profanity and yelling, as well as a contractor abandoning communication after a dispute — these are severe, specific allegations t... Read more

This contractor's review set is sharply divided between a small cluster of positive reviews and several highly detailed, serious negative accounts. Professionalism scores very low due to documented incidents of a technician verbally abusing a customer's daughter with profanity and yelling, as well as a contractor abandoning communication after a dispute — these are severe, specific allegations that heavily drag the score down despite three positive mentions of courteous and responsive service. Pricing is a significant concern, with two detailed reviews describing hidden fees and unauthorized charges levied against a senior citizen, resulting in one of the lowest dimension scores. Project completion is also seriously undermined by one review describing abandoned piping left on-site, an unpaid subcontractor who placed a lien on a customer's home, and another describing a $90K+ heating system installed without a critical controller that caused over a year of excessive propane consumption with no compensation offered. Experience receives a moderate score because positive reviews cite knowledgeable and skilled technicians, but the heating system installation failure and the controller omission represent a meaningful technical failure that tempers confidence. Read less