Wright Plumbing & Heating

Wright Plumbing Heating and Cooling exhibits severe and consistent deficiencies across all measured dimensions. Professionalism is critically compromised, with multiple customers reporting disrespectful, aggressive, and verbally abusive behavior from management and staff, including raised voices, cursing, and hanging up on customers. Pricing practices are highly problematic, with customers reporti... Read more

Wright Plumbing Heating and Cooling exhibits severe and consistent deficiencies across all measured dimensions. Professionalism is critically compromised, with multiple customers reporting disrespectful, aggressive, and verbally abusive behavior from management and staff, including raised voices, cursing, and hanging up on customers. Pricing practices are highly problematic, with customers reporting quotes 8 times the actual parts cost, dramatic price increases on standing estimates, and overall overcharging relative to market rates. Project completion shows mixed results with installation defects (improperly sealed return ducts) discovered post-service and unresponsive follow-up. Technical experience is undermined by poor workmanship and failure to identify installation errors during service inspections. The company is no longer in business as of the review date, and the business model appears to have deteriorated significantly after management changes around 2016-2020. Read less