Swan Plumbing, Heating & Air Conditioning

Swan Heating and Air shows strong technical expertise and professionalism among technicians, with many reviews praising individual techs for knowledge, courtesy, and thoroughness. However, the company is significantly undermined by persistent pricing concerns—multiple customers report being quoted inflated prices, experiencing bait-and-switch tactics, and feeling pressured into unnecessary repla... Read more

Swan Heating and Air shows strong technical expertise and professionalism among technicians, with many reviews praising individual techs for knowledge, courtesy, and thoroughness. However, the company is significantly undermined by persistent pricing concerns—multiple customers report being quoted inflated prices, experiencing bait-and-switch tactics, and feeling pressured into unnecessary replacements. Project completion and follow-through are inconsistent; while many jobs are completed well, numerous reviews document unresolved callbacks, missed appointments, unresponsive office staff, and abandoned repair commitments. The company appears to have experienced management changes and operational deterioration over time, with recent reviews (2023-2025) showing better consistency than older reviews, though pricing and scheduling issues persist. Read less