Royal-T-Rooter Service

Royal T Rooter has a deeply mixed track record across all four dimensions. Professionalism is the most damaged dimension, with multiple reviews explicitly describing technicians who were rude, left sewage and mess behind, made dismissive jokes, moved customer property without permission, and failed to show up on time — these are serious, specific complaints that significantly drag the score down... Read more

Royal T Rooter has a deeply mixed track record across all four dimensions. Professionalism is the most damaged dimension, with multiple reviews explicitly describing technicians who were rude, left sewage and mess behind, made dismissive jokes, moved customer property without permission, and failed to show up on time — these are serious, specific complaints that significantly drag the score down despite several positive mentions of friendly staff and punctual arrivals. Project completion is similarly inconsistent: while the company does honor callbacks and guarantees in some cases (notably not charging for a second visit for root issues), there are clear instances of misdiagnosed problems, incomplete work, and a no-show that forced a customer to call another company. Pricing receives a moderate score because there are genuine positives — several reviewers praised affordability and transparency — but there are also explicit complaints about being charged more than quoted and being billed twice for a single job that was done incorrectly the first time. Experience scores reflect a pattern of capable technicians in some visits but clear skill failures in others, including snaking the wrong line, failing to diagnose a blockage correctly on the first attempt, and leaving a washer full of standing water causing mold damage. Read less