Rex’s Plumbing & Heating

Rex's Plumbing and Heating shows a strongly split profile: the majority of recent reviews (2024–2025) are overwhelmingly positive, praising named technicians like Terra, Tyler, Kevin, and Jose for punctuality, professionalism, and technical skill. However, a meaningful cluster of older negative reviews (2008–2022) raises serious concerns about overcharging, billing disputes, failure to follow ... Read more

Rex's Plumbing and Heating shows a strongly split profile: the majority of recent reviews (2024–2025) are overwhelmingly positive, praising named technicians like Terra, Tyler, Kevin, and Jose for punctuality, professionalism, and technical skill. However, a meaningful cluster of older negative reviews (2008–2022) raises serious concerns about overcharging, billing disputes, failure to follow through on estimates and callbacks, and in two detailed cases, alleged misconduct by Rex himself including trespassing, gender-based discrimination, and installing undersized pipe against manufacturer specifications. Pricing is the weakest dimension, with multiple independent reviewers across different years citing inflated labor charges, tripled part markups, and estimates that ballooned significantly. Project completion is moderately strong in recent reviews but undermined by older accounts of abandoned jobs, failed repairs, and no-shows. The overall score reflects a business that appears to have improved operationally in recent years but carries a documented history of serious service failures. Read less