Overview of Company Customer Sentiment Analysis in May
Pryor Plumbing and Heating receives consistently strong marks for professionalism, with multiple reviewers praising responsiveness, punctuality, clear communication, and courteous behavior — including same-day emergency service and technicians wearing booties to protect homes. Project completion scores are also high, with jobs described as fully resolved, timely, and followed through without iss... Read more
Pryor Plumbing and Heating receives consistently strong marks for professionalism, with multiple reviewers praising responsiveness, punctuality, clear communication, and courteous behavior — including same-day emergency service and technicians wearing booties to protect homes. Project completion scores are also high, with jobs described as fully resolved, timely, and followed through without issue. Experience scores reflect solid technical competence across plumbing, HVAC, and heating work, with reviewers noting accurate diagnosis and thorough workmanship. However, pricing confidence is tempered by one detailed negative review alleging a significant markup on a water heater unit ($325 retail billed at $875 total, with no response to the customer's concern), which meaningfully offsets the otherwise positive pricing feedback and prevents a higher pricing score. Read less