Protech Plumbing & Heating

Protech Plumbing and Heating shows a strong base of satisfied customers, with many reviews praising individual technicians like Curran, Russell, Cole, and Eric for professionalism, friendliness, and technical competence. However, a meaningful cluster of negative reviews — spanning multiple years — raises serious concerns across all dimensions. Pricing is the weakest dimension, with multiple re... Read more

Protech Plumbing and Heating shows a strong base of satisfied customers, with many reviews praising individual technicians like Curran, Russell, Cole, and Eric for professionalism, friendliness, and technical competence. However, a meaningful cluster of negative reviews — spanning multiple years — raises serious concerns across all dimensions. Pricing is the weakest dimension, with multiple reviewers citing dramatically inflated quotes (e.g., $4,600 for a water heater, $16,000–$19,000 for a full system replacement) and one reviewer fixing the same issue for $21 after being quoted $580. Project completion is also dragged down by reviews describing abandoned follow-through, ignored callbacks over weeks, and work left incomplete or improperly executed. The most recent review (December 2024) indicates the original Protech entity may be out of business, with its phone number now routed to a different company (Lion Home Service), which is a significant operational flag. Read less