Peak Plumbing and Rooter

The review set is small and highly mixed, making any score tentative. Professionalism received both strong praise — Jacob's communication and responsiveness were highlighted positively in two reviews — and serious criticism, including a technician arriving 2.5 hours late and leaving without contact, and a technician proceeding with work contrary to the customer's explicit instructions. Project... Read more

The review set is small and highly mixed, making any score tentative. Professionalism received both strong praise — Jacob's communication and responsiveness were highlighted positively in two reviews — and serious criticism, including a technician arriving 2.5 hours late and leaving without contact, and a technician proceeding with work contrary to the customer's explicit instructions. Project completion is the most concerning dimension: one review describes a job that was completed incorrectly (epoxy applied before water line testing as the customer had requested), leaving the customer without working water lines even after multiple follow-up visits, while another describes a no-show scenario. Pricing was mentioned favorably in one review (came in below a competing quote) but the $275-per-faucet quote in the negative review was cited as part of a frustrating experience. Overall, the positive reviews reflect genuine responsiveness and quality in some cases, but the negative reviews describe serious failures in execution and communication that significantly drag down the score. Read less