Mr. Rooter Plumbing of Northern Colorado

This contractor has a deeply polarized review profile: a large cluster of recent 5-star reviews praising individual technicians by name (George, Benjamin, Mya, Brent, Makonnen, etc.) for professionalism, friendliness, and efficient job completion, contrasted sharply with a substantial body of detailed 1-star reviews spanning 2015–2024 alleging systematic price gouging, bait-and-switch advertisin... Read more

This contractor has a deeply polarized review profile: a large cluster of recent 5-star reviews praising individual technicians by name (George, Benjamin, Mya, Brent, Makonnen, etc.) for professionalism, friendliness, and efficient job completion, contrasted sharply with a substantial body of detailed 1-star reviews spanning 2015–2024 alleging systematic price gouging, bait-and-switch advertising, upselling unnecessary repairs, abandoned or incomplete work, property damage, and failure to respond to complaints. Pricing is the weakest dimension, with dozens of reviewers explicitly describing quotes 3–5x higher than competitors, hidden fees, and deceptive promotional rates. Project completion is also significantly impaired by multiple accounts of work left unfinished, recurring failures shortly after service, and jobs requiring correction by other companies. Experience scores are mixed: individual technicians frequently receive praise for skill and knowledge, but an equally large number of reviews describe incompetent diagnosis, wrong-line snaking, incorrect seal selection, and fabricated pipe damage findings. The overall WW Score of 52.1 reflects a business with capable individual workers undermined by systemic pricing dishonesty and inconsistent quality control. Read less