Cooper Heating & Cooling

Cooper Heating and Cooling receives strong praise for technician professionalism, courtesy, punctuality, and communication across a large volume of reviews, driving a solid professionalism score. However, this is meaningfully offset by a recurring pattern of serious complaints about unprofessional conduct including no-shows, canceled appointments without notice, failure to follow through on callba... Read more

Cooper Heating and Cooling receives strong praise for technician professionalism, courtesy, punctuality, and communication across a large volume of reviews, driving a solid professionalism score. However, this is meaningfully offset by a recurring pattern of serious complaints about unprofessional conduct including no-shows, canceled appointments without notice, failure to follow through on callbacks, and at least one allegation of theft. Pricing is the weakest dimension: multiple reviewers explicitly describe sticker shock, hidden labor charges ($328/hour not disclosed upfront), inflated parts pricing, and billing disputes — with several reviewers stating they felt taken advantage of or scammed. Project completion is mixed: many installations are praised as smooth and complete, but there are notable complaints about incomplete work, failed inspections, sloppy installs, unresolved issues left for months, and systems that failed shortly after installation. Experience scores moderately well given the many reviews praising technician knowledge and problem-solving, but is tempered by several reviews describing misdiagnosis, incorrect part installation, and technically incompetent assessments. Read less