Benjamin Franklin Plumbing - Longmont

The review pool is sharply bifurcated: a cluster of recent 2025 reviews (mostly from May–June 2025) are overwhelmingly positive, praising named technicians like Danny, Leroy, Andrew, Cristi, and Ilija for professionalism, clear communication, and quality workmanship. However, a substantial body of older reviews (2013–2022) describes a pattern of serious failures including chronic no-shows and ... Read more

The review pool is sharply bifurcated: a cluster of recent 2025 reviews (mostly from May–June 2025) are overwhelmingly positive, praising named technicians like Danny, Leroy, Andrew, Cristi, and Ilija for professionalism, clear communication, and quality workmanship. However, a substantial body of older reviews (2013–2022) describes a pattern of serious failures including chronic no-shows and missed appointment windows, aggressive upselling and price gouging — particularly targeting elderly customers — incomplete or botched work, rude technicians, and poor follow-through on complaints. Pricing is the weakest dimension by far, with numerous reviewers citing charges double or triple competitors for identical work, hidden fees, and bait-and-switch quoting. Project completion is mixed: recent reviews show jobs finished well, while older reviews document abandoned work, unresolved damage, and callbacks that were never honored. The overall WW Score reflects a company with genuine recent improvement but a historically troubled track record that cannot be ignored. Read less