Balance Point Heating & Air Conditioning

Balance Point Heating & Air Conditioning presents a deeply mixed picture across all four dimensions. Professionalism scores are dragged down significantly by a no-show appointment with no proactive communication (2024 review) and a technician who allegedly misdiagnosed a simple spider-clogged furnace as irreparable, while positive reviews from 2019–2021 describe courteous, thorough, and highly c... Read more

Balance Point Heating & Air Conditioning presents a deeply mixed picture across all four dimensions. Professionalism scores are dragged down significantly by a no-show appointment with no proactive communication (2024 review) and a technician who allegedly misdiagnosed a simple spider-clogged furnace as irreparable, while positive reviews from 2019–2021 describe courteous, thorough, and highly communicative staff. Pricing is a notable weak point, with two explicit complaints about excessive charges for minimal diagnostic work and a potentially fraudulent upsell toward an $8,000 furnace replacement. Project completion is similarly split — positive reviews describe timely, thorough installations with follow-up visits, while the no-show and the unresolved furnace case represent serious failures of follow-through. Experience scores are undermined by the alleged misdiagnosis in 2015 and the $270 charge for a 45-minute assessment that yielded no repair, contrasting sharply with detailed technical praise in the higher-rated reviews. Read less