Aqua Plumbing & Heating

Aqua Plumbing & Heating has a strong base of positive reviews praising punctuality, courteous staff, and responsive communication, which drives a solid professionalism score. However, multiple credible negative reviews — including allegations of demanding payment before job completion, screaming at customers over the phone, misquoting prices, and abandoning jobs mid-project — meaningfully drag... Read more

Aqua Plumbing & Heating has a strong base of positive reviews praising punctuality, courteous staff, and responsive communication, which drives a solid professionalism score. However, multiple credible negative reviews — including allegations of demanding payment before job completion, screaming at customers over the phone, misquoting prices, and abandoning jobs mid-project — meaningfully drag down both professionalism and project completion scores. Pricing is the weakest dimension: while many reviewers call prices fair or reasonable, a notable cluster of reviewers explicitly complained about overcharging, hidden fees, permit fee markups on warranty jobs, and charging for work not completed. Experience scores moderately well, with many reviewers praising technical knowledge and problem-solving, but offset by reviews citing shoddy workmanship, improperly leveled showers, unresolved boiler issues requiring multiple visits, and an AC unit that was never properly charged. Project completion is also penalized by several reviews describing incomplete work, no-shows, and refusal to return to fix issues without additional payment. Read less