Ace Hi Plumbing & Heating & Air

Ace Hi Plumbing shows a genuinely split profile: a strong core of loyal, long-term customers who praise the technical skill of field technicians like Rick, Mark, Adam, Zach, and Nick, and a recurring pattern of serious complaints directed specifically at owner-level communication and billing practices. Professionalism scores are dragged down significantly by multiple independent reviews citing rud... Read more

Ace Hi Plumbing shows a genuinely split profile: a strong core of loyal, long-term customers who praise the technical skill of field technicians like Rick, Mark, Adam, Zach, and Nick, and a recurring pattern of serious complaints directed specifically at owner-level communication and billing practices. Professionalism scores are dragged down significantly by multiple independent reviews citing rude, condescending, or threatening behavior from the owners (Rick and Shawn), including billing disputes, profanity incidents, and failure to follow through on commitments. Project completion is generally solid for routine and emergency work, but several reviews document unfinished jobs, unauthorized work, and a failure to honor prior agreements. Pricing transparency is a notable weakness, with multiple reviewers citing charges higher than quoted, unexplained billing, and a refusal to itemize invoices. Experience and workmanship scores are the strongest dimension, with many reviewers specifically praising the technical competence of individual technicians across plumbing and HVAC. Read less