1st Action Plumbing Heating and Air

Across four of the five reviews, 1st Action Plumbing receives strong praise for professionalism — staff are described as courteous, polite, and communicative, and response times are consistently highlighted as fast. Project completion scores are tempered by one significant negative review in which a technician recommended a full water heater replacement without proper diagnosis, resulting in a w... Read more

Across four of the five reviews, 1st Action Plumbing receives strong praise for professionalism — staff are described as courteous, polite, and communicative, and response times are consistently highlighted as fast. Project completion scores are tempered by one significant negative review in which a technician recommended a full water heater replacement without proper diagnosis, resulting in a wasted $1,600 expenditure when the actual fix was a $20 seal — a serious workmanship and follow-through failure. Experience scores similarly reflect this split: three reviews praise technical knowledge and clear explanations, while the 2020 negative review raises a credible concern about diagnostic competence and customer advocacy. Pricing receives the lowest score due to that same review, which describes a $1,600 quote for an unnecessary replacement and a dismissive response when the customer raised concerns, suggesting a lack of pricing transparency and fairness in at least one documented case. Read less