Braconier

Braconier Plumbing & Heating has a deeply polarized review profile. A recurring and serious pattern of complaints about deceptive billing practices dominates the negative reviews: multiple customers independently describe technicians charging for commute time, idle time on iPads or phones, and inflated parts markups — with several calling the company outright thieves. Project completion is mixed... Read more

Braconier Plumbing & Heating has a deeply polarized review profile. A recurring and serious pattern of complaints about deceptive billing practices dominates the negative reviews: multiple customers independently describe technicians charging for commute time, idle time on iPads or phones, and inflated parts markups — with several calling the company outright thieves. Project completion is mixed: a handful of positive reviews describe responsive, effective service (notably the Thanksgiving emergency call and the furnace installation), but multiple reviews describe jobs left unfinished, recurring failures shortly after service, and no-shows. Professionalism scores are dragged down significantly by at least six separate reviews about reckless company vehicle drivers, combative technicians, and dismissive or rude office staff. Pricing is the weakest dimension, with consistent and specific complaints about hidden travel charges, 50–200% parts markups, and billing for time not actually worked on-site. The few genuinely positive reviews highlight individual technicians by name (Anthony, Isaiah, Jake, Steve) and suggest quality is highly technician-dependent rather than a company-wide standard. Read less