Asap Works

ASAP has a clearly split reputation across its review history. Several loyal, long-term customers praise Bill and Lisa for professionalism, competitive pricing, technical knowledge, and going above and beyond — including follow-up calls and saving customers significant money. However, two credible 1-star reviews raise serious concerns: one describes a technician recommending an unnecessary full ... Read more

ASAP has a clearly split reputation across its review history. Several loyal, long-term customers praise Bill and Lisa for professionalism, competitive pricing, technical knowledge, and going above and beyond — including follow-up calls and saving customers significant money. However, two credible 1-star reviews raise serious concerns: one describes a technician recommending an unnecessary full toilet replacement for a simple DIY-fixable part, suggesting either incompetence or predatory upselling toward a disabled customer; another describes a faucet aerator being reassembled incorrectly, requiring the customer to fix it themselves after the technician left. These negative reviews directly undermine scores across all four dimensions and cannot be dismissed. The mixed record, combined with the age of most positive reviews (2012–2015), limits confidence in the current state of service quality. Read less