Pro Power Rooter

Mark at Pro Power Rooter has a strong base of satisfied customers who consistently praise his availability, willingness to work after hours and on weekends, and general responsiveness — these are genuine differentiators in the emergency plumbing space. However, a meaningful cluster of detailed 1-star reviews (approximately 8 out of 85) describe serious recurring issues: incomplete or botched wor... Read more

Mark at Pro Power Rooter has a strong base of satisfied customers who consistently praise his availability, willingness to work after hours and on weekends, and general responsiveness — these are genuine differentiators in the emergency plumbing space. However, a meaningful cluster of detailed 1-star reviews (approximately 8 out of 85) describe serious recurring issues: incomplete or botched work requiring costly remediation by other companies, unprofessional language and conduct, a pattern of cash-only transactions with no receipts, and a credit card surcharge that raises transparency concerns. The negative reviews are notably specific and credible, describing structural failures, sewage spills, broken pipes, and work that had to be entirely redone. Project completion scores are tempered by multiple accounts of jobs left unfinished or made worse, and experience scores are pulled down by several detailed accounts of technical incompetence on more complex jobs such as septic lift stations and root-ball removal. Pricing receives a moderate score because while many customers praise affordability, the cash-only/no-receipt pattern, percentage surcharges for card payments, and at least two accounts of charges exceeding $700–$900 for failed work are significant red flags. Read less