Parkey’s Heating, Plumbing, & Air Conditioning

Parkey's presents a deeply divided picture across its review history. On professionalism, a large volume of positive reviews praise punctual, courteous, and communicative technicians by name, but this is substantially offset by a persistent and recurring pattern of no-shows, missed appointments, unreturned calls, and poor scheduling execution that spans from 2010 through 2024, indicating a systemi... Read more

Parkey's presents a deeply divided picture across its review history. On professionalism, a large volume of positive reviews praise punctual, courteous, and communicative technicians by name, but this is substantially offset by a persistent and recurring pattern of no-shows, missed appointments, unreturned calls, and poor scheduling execution that spans from 2010 through 2024, indicating a systemic operational failure rather than isolated incidents. Pricing is the weakest dimension: numerous reviewers explicitly describe feeling overcharged, encountering hidden fees, receiving bait-and-switch quotes, and paying for work not performed, with the $79 trip/diagnosis fee drawing repeated criticism as a barrier to entry. Project completion scores reflect a mixed record — many jobs were finished well and on time, but a meaningful subset of reviews describe incomplete work, failed repairs requiring multiple callbacks, abandoned permits, and jobs left unresolved for weeks or months. Technical experience scores moderately well, as many individual technicians are praised for diagnosing problems accurately and performing quality work, though several reviews describe technicians who were out of their depth, pushed unnecessary replacements, or performed substandard workmanship that led to recurring failures. Read less