Herman’s Plumbing & Heating Service

Herman's Plumbing shows mixed performance across dimensions. Professionalism is significantly hampered by documented punctuality failures (late arrivals, missed appointment times) and one serious interpersonal incident involving mask refusal and abrupt departure. Pricing receives moderate criticism, with multiple customers reporting unexpected charges for travel time and labor billing practices th... Read more

Herman's Plumbing shows mixed performance across dimensions. Professionalism is significantly hampered by documented punctuality failures (late arrivals, missed appointment times) and one serious interpersonal incident involving mask refusal and abrupt departure. Pricing receives moderate criticism, with multiple customers reporting unexpected charges for travel time and labor billing practices that felt unfair, though some found value relative to competitors. Project completion and experience scores are stronger, with customers praising quality workmanship, technical knowledge, and successful complex repairs. The company demonstrates competence in execution but struggles with reliability, transparency, and customer communication. Read less