B P R Service

BPR/Stephen has a strong track record of responsiveness, same-day service, and punctuality that is praised across a large number of reviews, anchoring a solid professionalism score. However, professionalism is meaningfully dragged down by multiple documented no-shows and a failure to communicate when appointments were missed. Pricing is the most contested dimension: while many reviewers praise fai... Read more

BPR/Stephen has a strong track record of responsiveness, same-day service, and punctuality that is praised across a large number of reviews, anchoring a solid professionalism score. However, professionalism is meaningfully dragged down by multiple documented no-shows and a failure to communicate when appointments were missed. Pricing is the most contested dimension: while many reviewers praise fair or below-market rates, a significant cluster of negative reviews — including a 1-star from a senior citizen, a 1-star from a first-time homeowner, and multiple 2-star reviews — describe feeling seriously overcharged, receiving no itemized breakdowns, and being denied coupon discounts, which prevents a higher pricing score. Project completion is generally strong, with most jobs described as fully resolved, but a 2-star review documents reversed connections left uncorrected and a 3-star review notes a mess left behind after ceiling work, reducing the score from what would otherwise be higher. Experience scores well overall, with multiple reviewers noting Stephen correctly diagnosed problems that other plumbers missed, though a few instances of incorrect initial work (wrong-angle flanges, reversed washer connections) temper the score. Read less