RiteWay Plumbing & Heating

This contractor's review profile is heavily dominated by negative experiences, particularly from mid-2017 onward following what multiple reviewers describe as a change in ownership. Professionalism scores are severely dragged down by repeated complaints of no-shows, unreturned calls, rude office staff, and outright avoidance of customers. Project completion is the most damaged dimension, with nume... Read more

This contractor's review profile is heavily dominated by negative experiences, particularly from mid-2017 onward following what multiple reviewers describe as a change in ownership. Professionalism scores are severely dragged down by repeated complaints of no-shows, unreturned calls, rude office staff, and outright avoidance of customers. Project completion is the most damaged dimension, with numerous reviews describing abandoned work, incomplete installs, broken equipment left unfixed, and refusal to honor warranties or service agreements. Experience scores are mixed: a small cluster of early positive reviews praise skilled, knowledgeable technicians, but later reviews describe mis-wiring, incorrect parts installed, faulty workmanship, and technicians who had to look up schematics on their phones mid-job. Pricing received a moderate score because a handful of early reviews praised fair and transparent quotes, though later reviews suggest promises made at quoting were not honored in delivery. Read less