NextGen Plumbing

NextGen Plumbing has a mixed but generally positive track record across its reviews. Professionalism scores are dragged down significantly by two serious negative reviews: one describing the owner abandoning a job mid-project and removing purchased equipment from a customer's property, and another accusing the company of being a marketing front that refuses to give estimates. On the positive side,... Read more

NextGen Plumbing has a mixed but generally positive track record across its reviews. Professionalism scores are dragged down significantly by two serious negative reviews: one describing the owner abandoning a job mid-project and removing purchased equipment from a customer's property, and another accusing the company of being a marketing front that refuses to give estimates. On the positive side, multiple reviewers praise responsiveness, punctuality, and courteous service, including a notable instance of referring a customer to a competitor when unavailable. Project completion is similarly mixed — the majority of jobs appear to have been finished satisfactorily, but the 2021 new-construction review describes a contract cancellation and incomplete work, which is a significant red flag. Pricing is generally viewed as fair and transparent, with one reviewer explicitly noting the job came in exactly as quoted, though the 2019 negative review raises concerns about fee transparency. Experience ratings are mostly positive, with several reviewers citing technical knowledge and quality workmanship, offset by the 2021 review describing poor pipe placement decisions and non-compliance with customer specifications. Read less