Rea Plumbing and Water Heater

Professionalism is the dominant driver pulling this score down significantly. Six of eleven reviews explicitly describe rude, dismissive, or hostile behavior — hanging up on customers, refusing to communicate, and responding with hostility to warranty concerns — spanning from 2016 through 2021. Positive reviews, mostly from 2013–2016, paint a different picture of a prompt, friendly, and know... Read more

Professionalism is the dominant driver pulling this score down significantly. Six of eleven reviews explicitly describe rude, dismissive, or hostile behavior — hanging up on customers, refusing to communicate, and responding with hostility to warranty concerns — spanning from 2016 through 2021. Positive reviews, mostly from 2013–2016, paint a different picture of a prompt, friendly, and knowledgeable plumber, but these are now 8–11 years old and are substantially outweighed by the pattern of negative interpersonal conduct in more recent reviews. Pricing and experience scores are moderate-to-decent but are anchored almost entirely in older reviews and cannot offset the consistent professionalism failures. Project completion receives a middling score because while several jobs were completed satisfactorily, at least one involved unresolved follow-through issues and a refusal to honor a near-warranty claim. Read less