Overview of Company Customer Sentiment Analysis in May
The most recent and detailed review (2018) is a significant negative data point, describing abandoned work, refusal to warranty repairs, and poor availability — dragging down professionalism and project completion scores considerably. The older positive reviews (2008–2017) paint a more favorable picture of punctuality, reasonable pricing, and good workmanship, but these are largely 7–16 year... Read more
The most recent and detailed review (2018) is a significant negative data point, describing abandoned work, refusal to warranty repairs, and poor availability — dragging down professionalism and project completion scores considerably. The older positive reviews (2008–2017) paint a more favorable picture of punctuality, reasonable pricing, and good workmanship, but these are largely 7–16 years old and carry reduced weight under recency rules. Pricing is mixed: one reviewer praised a downward price revision and reasonable rates, while another noted a trip charge increase and questioned value when work was left incomplete. Project completion is the most concerning dimension, with explicit evidence of unfinished jobs and a refusal to honor warranty work in the most recent review. Overall, the contractor's track record appears to have declined over time based on available data. Read less