Big Apple Plumbing

Big Apple Plumbing presents a deeply mixed picture across all four dimensions. Professionalism is significantly dragged down by a recurring and serious pattern of owner misconduct — multiple independent reviewers describe the owner (Jason) screaming, using profanities, threatening customers, bullying, and sending hostile follow-up messages; this is not isolated and cannot be dismissed. Pricing i... Read more

Big Apple Plumbing presents a deeply mixed picture across all four dimensions. Professionalism is significantly dragged down by a recurring and serious pattern of owner misconduct — multiple independent reviewers describe the owner (Jason) screaming, using profanities, threatening customers, bullying, and sending hostile follow-up messages; this is not isolated and cannot be dismissed. Pricing is the weakest dimension: a large volume of reviewers across multiple years explicitly describe fees as outrageous, hidden, or 2–3x market rate, with several customers finding the same work done for 50–70% less elsewhere; the dispatch/diagnostic fee structure is a consistent source of complaint and distrust. Project completion scores moderately — when work is actually performed, most reviewers report it was completed correctly and on time, though several incidents of incomplete work, failed repairs, and abandoned jobs (including one mid-emergency) pull the score down. Experience scores highest among the dimensions, with many reviewers praising specific technicians (Gabriel, Disraeli, Jacob, Cody, Alex) for skill, diagnostics, and quality workmanship — however, at least one serious incident of gross technical incompetence (snake sent up a vent instead of a cleanout) offsets this. Read less