Norm’s Plumbing Heating & Supply

Norm's Plumbing has a strong base of loyal, satisfied customers who consistently praise Ernie and Samantha's professionalism, empathy, and technical skill across a wide range of plumbing and HVAC work. Pricing is generally regarded as fair and transparent, with multiple reviewers noting costs came in under estimate and that the team does not overcharge. However, meaningful negative reviews drag sc... Read more

Norm's Plumbing has a strong base of loyal, satisfied customers who consistently praise Ernie and Samantha's professionalism, empathy, and technical skill across a wide range of plumbing and HVAC work. Pricing is generally regarded as fair and transparent, with multiple reviewers noting costs came in under estimate and that the team does not overcharge. However, meaningful negative reviews drag scores down across all dimensions: two separate customers reported shoddy workmanship that required third-party remediation, two reported being billed for incomplete or uncompleted work, and one reported a boiler failure just two days after installation combined with refusal to provide documentation. Communication and customer service failures — including a rude phone response and a dismissive referral to another plumber when a callback was needed — further reduce the professionalism and project completion scores. The business has a long track record but a notable cluster of negative experiences, particularly around 2016–2024, that cannot be dismissed. Read less