Lookout - The Renovation Company

Lookout Renovation shows significant inconsistency across reviews spanning 14 years. Positive reviews (2022, 2019, 2016, 2012) praise Brian's care, attention to detail, and quality workmanship, with strong professionalism and experience ratings. However, critical reviews reveal serious problems: a 7-month project delay with no compensation, poor communication (500-word unpunctuated emails), failur... Read more

Lookout Renovation shows significant inconsistency across reviews spanning 14 years. Positive reviews (2022, 2019, 2016, 2012) praise Brian's care, attention to detail, and quality workmanship, with strong professionalism and experience ratings. However, critical reviews reveal serious problems: a 7-month project delay with no compensation, poor communication (500-word unpunctuated emails), failure to follow up on quotes (45+ days), chronic lateness on appointments, and incomplete work requiring callbacks. The 2019 negative review explicitly states subpar quality and defensive responses to legitimate issues. Professionalism and project completion scores are dragged down by documented communication failures and timeline issues, while experience and pricing show strength when work is actually completed. Read less