Overview of Company Customer Sentiment Analysis in May
Barday Plumbing's review set reveals a deeply mixed track record with serious recurring concerns across all dimensions. Professionalism is heavily dragged down by multiple accounts of no-shows, failure to communicate delays, a staff member yelling at a complaining customer, and plumbers arriving unprepared — offset only slightly by a few positive mentions of on-time and courteous service. Pricin... Read more
Barday Plumbing's review set reveals a deeply mixed track record with serious recurring concerns across all dimensions. Professionalism is heavily dragged down by multiple accounts of no-shows, failure to communicate delays, a staff member yelling at a complaining customer, and plumbers arriving unprepared — offset only slightly by a few positive mentions of on-time and courteous service. Pricing is a consistent pain point, with multiple reviewers citing $140–$175/hour labor rates, inflated parts charges, and unexpected costs not included in bids. Project completion is problematic, with documented cases of incorrect installations, a frozen drain line failure two months post-install, missing rebate forms, and one complete abandonment of service — though some jobs were completed satisfactorily. Experience scores modestly higher due to one reviewer praising specialized boiler knowledge and another noting a technician honestly diagnosed a simple fix rather than upselling, but these positives are countered by installation errors and poor pre-job planning. Read less