American Rooter

American Rooter has a strong base of positive reviews praising professionalism, friendliness, and technical competence, particularly around Marvin and a few named technicians. However, the pricing dimension is meaningfully dragged down by multiple credible negative reviews citing significant overcharging — including one detailed account of a $780 toilet install, a $1,300 charge for a 20-minute p... Read more

American Rooter has a strong base of positive reviews praising professionalism, friendliness, and technical competence, particularly around Marvin and a few named technicians. However, the pricing dimension is meaningfully dragged down by multiple credible negative reviews citing significant overcharging — including one detailed account of a $780 toilet install, a $1,300 charge for a 20-minute putty job, and a $14,000 upsell attempt for a simple drain clog — which cannot be ignored. Project completion scores are solid overall but are tempered by a few notable failures: one customer was cancelled on the day before their appointment and rescheduled 10 days out, another had a technician return three times for a cracked toilet bowl, and one reviewer reported a problem was never resolved. Professionalism scores well on average but is pulled down by a 1-star review citing unresponsiveness and a manager who never visited the property, plus a separate complaint about Marvin failing to return calls twice. The experience dimension is the strongest, with many reviewers specifically praising technical knowledge and problem-solving ability across a wide range of jobs. Read less