Patriot Pros Plumbing, Heating, Air & Electric

Patriot Pros presents a deeply split profile across its review history. On professionalism, technicians are almost universally described as courteous, friendly, and communicative — however, this is severely undermined by a large volume of credible complaints about missed appointments, no-shows, rescheduling failures, and in some cases outright unresponsiveness, pulling the score well below what ... Read more

Patriot Pros presents a deeply split profile across its review history. On professionalism, technicians are almost universally described as courteous, friendly, and communicative — however, this is severely undermined by a large volume of credible complaints about missed appointments, no-shows, rescheduling failures, and in some cases outright unresponsiveness, pulling the score well below what friendliness alone would suggest. Pricing is the single most damaging dimension: across dozens of independent, detailed reviews spanning many years, customers consistently report quotes that are 2x to 10x market rates, with multiple reviewers providing specific competitor comparisons confirming the pattern — this is the lowest-confidence area for the company and the primary driver of negative sentiment. Project completion is mixed: many recent 5-star reviews describe jobs completed same-day or efficiently, but a meaningful number of older and mid-period reviews describe abandoned work, failed inspections, warranty refusals, and jobs left incomplete or done incorrectly. Technical experience is similarly split — some reviewers praise diagnostic skill and thoroughness, while others describe technicians who failed to diagnose simple problems, misidentified issues, or performed substandard installations that failed city inspections. The recency trend shows a cluster of positive reviews in 2025, but the volume and specificity of negative reviews from 2014–2023 cannot be dismissed. Read less