C4 Plumbing

C4 Plumbing has a deeply polarized review profile, with a significant number of strong positive reviews offset by serious, detailed negative reviews that cannot be dismissed. On the positive side, many customers praise Mark's responsiveness, punctuality, communication, and willingness to work on weekends and holidays, and several reviews commend his pricing as competitive relative to competitors. ... Read more

C4 Plumbing has a deeply polarized review profile, with a significant number of strong positive reviews offset by serious, detailed negative reviews that cannot be dismissed. On the positive side, many customers praise Mark's responsiveness, punctuality, communication, and willingness to work on weekends and holidays, and several reviews commend his pricing as competitive relative to competitors. However, the negative reviews are substantive and damaging: one customer won a court judgment against C4 for property damage caused by faulty toilet installations and incorrect pipe work, with Mark going radio silent and providing incorrect bank details to the court. Multiple reviewers cite significant overcharging (3-4x normal rates, $900 for 30 minutes of labor, $1,157 for 2.5 hours), and several document serious no-show and communication failures. A particularly alarming review describes an inexperienced technician causing additional damage, burning insulation, and leaving a safety hazard. The court judgment review and the pattern of pricing complaints materially suppress scores across all dimensions, and the wide variance in experience quality suggests inconsistency between Mark personally and other technicians. Read less