Brad Co. Plumbing & Heating

Brad Company earns strong marks for professionalism and technical experience, with numerous reviewers praising Dave's punctuality, communication, and ability to solve problems that larger companies could not. Project completion is generally solid, highlighted by a notable instance where no charge was applied when a repair could not be completed — a mark of integrity. However, pricing is a signif... Read more

Brad Company earns strong marks for professionalism and technical experience, with numerous reviewers praising Dave's punctuality, communication, and ability to solve problems that larger companies could not. Project completion is generally solid, highlighted by a notable instance where no charge was applied when a repair could not be completed — a mark of integrity. However, pricing is a significant drag on the overall score: three reviews from the same date in February 2019 describe an undisclosed dual-fee structure ($70 trip charge plus an $80 diagnosis fee) that customers felt was deceptive, and one older review noted fees were on the higher side. The pricing complaints are serious enough to substantially lower the pricing dimension score and pull down the overall WW Score. The business has a strong core reputation for honest, skilled work, but the fee transparency issue is a recurring and credible concern. Read less