Victory Plumbing Company

Victory Plumbing shows a deeply polarized performance profile. Recent reviews (2025) are overwhelmingly positive, praising technicians like Cliff and Lee for professionalism, expertise, and customer care. However, this is heavily offset by a substantial body of negative historical reviews spanning 2011–2024 documenting systemic issues: installation defects, failure to complete work, unresponsive... Read more

Victory Plumbing shows a deeply polarized performance profile. Recent reviews (2025) are overwhelmingly positive, praising technicians like Cliff and Lee for professionalism, expertise, and customer care. However, this is heavily offset by a substantial body of negative historical reviews spanning 2011–2024 documenting systemic issues: installation defects, failure to complete work, unresponsive follow-up, and poor customer service from front-desk staff (particularly Kimberly). Project completion is the weakest dimension, with numerous reports of incomplete repairs, multiple failed visits, and warranty disputes. Professionalism shows strength in field technician behavior but severe weakness in phone/administrative staff. The company appears to have undergone recent operational improvements, but the historical pattern of broken promises and installation errors remains a significant trust concern. Read less